Refunds & cancellation

7-day money-back guarantee

If you're not happy with Qelvra, email hello@qelvra.in within 7 days of your first subscription payment and we'll refund that payment in full. No questions, no forms. This applies once per customer, to the first payment on your first paid subscription (monthly or yearly).

Cancelling your subscription

• You can cancel anytime from Settings → Billing, or by emailing hello@qelvra.in.
• Cancellation takes effect at the end of your current billing period. You keep full access and your remaining credits until then, and you won't be charged again.
• Apart from the 7-day guarantee above, we don't give partial refunds for unused time in a billing period.

Credit top-ups

Top-up packs are non-refundable once any of their credits have been used. If you bought a top-up by mistake and haven't used it, write to us within 7 days and we'll refund it.

Duplicate or failed charges

If you were charged twice, or charged for a payment that failed on our side, we'll refund the extra amount in full. Email us with the Razorpay payment ID.

How refunds are paid

Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, netbanking or wallet) through Razorpay. Depending on your bank, it may take a few more days to appear. GST charged on a refunded amount is refunded too, and we issue a credit note.

Contact

[Registered business name], [Registered address]. Email hello@qelvra.in — we reply within one working day.